Refund Policy

Refund Policy

Thank you for shopping with us at Mosm.lk! Your satisfaction is our top priority, and we’re committed to providing you with a seamless and enjoyable spare parts shopping experience. If, for any reason, you’re not completely satisfied with your purchase, please review our refund policy below:

Returns

You can return items within 03 days of purchase. To qualify for a return, the item must be unused, in the same condition as received, and in its original packaging.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method. Please note that delivery charges from the original purchase are non-refundable.

Exchanges

If you would like to exchange your item for a different part, size, or vehicle brand, please contact our customer support team within 3 days of receiving your order. Our team will assist you with the exchange process.

Non-Returnable Items

The following items cannot be returned or refunded

• Custom-made Vehicle Accessories or parts
• Any damages that occur on the client’s side will not be eligible for a refund.
• Incorrect Installation: Spare parts damaged due to improper installation or misuse are not eligible for a refund.
• Wear and Tear: Parts showing signs of normal wear and tear after use cannot be refunded.
• Modified or Altered Parts: Any part that has been altered, modified, or tampered with is non-refundable.
• Customer-Induced Damage: Parts damaged after delivery due to mishandling or external factors by the customer are not refundable.
• Non-Original Packaging: Spare parts returned without the original packaging or labels will not be accepted for a refund.

Damaged or Defective Items

If your spare part arrives damaged or defective, please contact us immediately before using the part. We will arrange a replacement or issue a refund, depending on your preference and product availability.

Processing Time

Refunds and exchanges will be completed within 14 business days after receiving your returned item. Additional time may be required for the refund to reflect in your account, depending on your payment provider.

Contact Us

For any questions or concerns about our refund policy, please contact our customer support team. We’re here to help and ensure your shopping experience is positive and stress-free. Reach us at:

Sanota Motor Traders

Hotline: 072 0111695 or 077 4712423

Thank you for choosing mosm.lk!